NHTSA Complaint #11699203 — 2017 HONDA ACCORD

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11699203
Vehicle 2017 HONDA ACCORD
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

Car radio, and the upper screen on top of the car radio restarts at random times either when using it or not using it, CarPlay restart the radio as well the upper screen random times when it restarts as well as the radio will not show you current drive trip or fuel amount. It goes in and out and restarts. The whole system went to the dealership many times and they say they see nothing wrong. I’ve looked up online to see if I can find a way or see if any other people are having an issue and from what I looked up there are a lot of people with 2016s 2017 with the same issue. I am occurring this issue has been going on for years since I brought the car. I brought the car brand new out of the dealership. I’m taking it many times to the Dealership service department and no one is able to assist me to correct the issue. I have also showed the service department video proof of the issue please I would appreciate if you guys could assist in this issue, whether if these radios of my car and many other peoples vehicles have to be replaced or God forbid there’s a loose wire in the back and this car has a really electrical problem and my car catch a fire. God forbid. But this issue has been going on for a while that for example I could be listening to music loud radio cancels out and then it will just come back on scaring me because it was locked as well as putting up and down the volume won’t work because the system freezes and it restarts itself and all this is while I’m physically driving can’t use navigation can’t use hands-free in my car due to this issue I also have video, but I’m not able to upload the video. It only allows me to upload photos. The photo that was uploaded is how my car screen looks now with no screen at all and as I’m speaking to you right now, the car is literally resetting itself again for the fifth time today even when the car radio and screen, reset there are still a major live in the system

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