NHTSA Complaint #11604730 — 2016 KIA OPTIMA

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11604730
Vehicle	2016 KIA OPTIMA
Component	ELECTRICAL SYSTEM
Date of Incident	May 22, 2024
Date Filed	July 26, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

My vehicle has been having engine & electrical issues, I originally took the vehicle to a secondary mechanic after Kia Baltimore stated it would be a couple months before they could diagnose the issue. The secondary mechanic was changed spark plugs, and other fixes but advised the vehicle engine was still shutting down and he believe it was related to the Kia engine recall issues. Thereafter, I had the vehicle towed to Kia Towson on 5/22/23..they have had the vehicle ever since I call daily, leave messages with managers, and essentially pay car insurance and car note, and use ride share services while getting no response about my vehicle. The rental manager at the dealership doesn't return my calls, no one. This is unacceptable.

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