NHTSA Complaint #11604260 — 2017 JEEP CHEROKEE
POWER TRAIN issue reported to NHTSA
Complaint Details
| ODI Number | 11604260 |
| Vehicle | 2017 JEEP CHEROKEE |
| Component | POWER TRAIN |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | NY |
Consumer Description
I have been hearing a grinding noise coming from my car for a few months. I was having another service on my car and tire replacement at an independent provider and asked them to diagnosing the noise. After completing their diagnosis they determined I need my PTU replaced. "Diagnoses grinding noise coming from PTU. Needs PTU replaced." There are current PTU recalls on other Jeep Cherokees years 2014-2017. My mechanic reviewed the recall with me and told me to contact Jeep . I went to Jeep dealership with supporting documentation from my mechanic. My 2017 Jeep Cherokee is having the same issue as recall notice for PTU. I am being told by Jeep that due to no open recall issues for my VIN Jeep wont make the necessary repairs under recall. My mechanic advised me to file a formal report as I meet all the criteria for the recall and my Jeep should be added to the recall and covered through Jeep as a recall defect. He also advised me to limit driving my car long distances or at high speeds as the safety concerns are the PTU will eventually break which in turn will seize my axle, which would render my vehicle immobile. If this occurred in heavy or fast traffic the accident that would ensue could be deadly. I have uploaded the necessary documentation for review. I have the up most confidence that Jeep will extend the recall notice to cover my PTU replacement and get me safely back on the road.
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