NHTSA Complaint #11604260 — 2017 JEEP CHEROKEE

POWER TRAIN issue reported to NHTSA

Check any vehicle history by VIN - Free vehicle history report

Complaint Details

ODI Number 11604260
Vehicle 2017 JEEP CHEROKEE
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

I have been hearing a grinding noise coming from my car for a few months. I was having another service on my car and tire replacement at an independent provider and asked them to diagnosing the noise. After completing their diagnosis they determined I need my PTU replaced. "Diagnoses grinding noise coming from PTU. Needs PTU replaced." There are current PTU recalls on other Jeep Cherokees years 2014-2017. My mechanic reviewed the recall with me and told me to contact Jeep . I went to Jeep dealership with supporting documentation from my mechanic. My 2017 Jeep Cherokee is having the same issue as recall notice for PTU. I am being told by Jeep that due to no open recall issues for my VIN Jeep wont make the necessary repairs under recall. My mechanic advised me to file a formal report as I meet all the criteria for the recall and my Jeep should be added to the recall and covered through Jeep as a recall defect. He also advised me to limit driving my car long distances or at high speeds as the safety concerns are the PTU will eventually break which in turn will seize my axle, which would render my vehicle immobile. If this occurred in heavy or fast traffic the accident that would ensue could be deadly. I have uploaded the necessary documentation for review. I have the up most confidence that Jeep will extend the recall notice to cover my PTU replacement and get me safely back on the road.

Related Complaints for the 2017 JEEP CHEROKEE

Other POWER TRAIN Complaints

#11718527 The contact owns a 2017 Jeep Cherokee. The contact stated that after stopping at a stop sign, the vehicle failed to a...
#11718315 I have had several different warning lights come on. 1. 4WD System Unavailable Service Required 2. 4WD Overheated Te...
#11717525 Car has been broken down since May 2025. My car started jerking forcefully with my child in the car. Brought it in to...
#11717095 The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the 4WD warning...
#11715618 PTU failure occurred in May of 2025. This was verified by the Jeep dealer. Vehicle rolled downhill into traffic and t...

Recent Complaints for the 2017 JEEP CHEROKEE

#11718208 UNKNOWN OR OTHER To Whom It May Concern, I am filing a safety complaint regarding my 2017 Jeep that is currently under recall for the...
#11718315 UNKNOWN OR OTHER I have had several different warning lights come on. 1. 4WD System Unavailable Service Required 2. 4WD Overheated Te...
#11717525 UNKNOWN OR OTHER Car has been broken down since May 2025. My car started jerking forcefully with my child in the car. Brought it in to...
#11714144 UNKNOWN OR OTHER Shifter module problems.. the car jerks hard between shifts. The car reversing on it own and wont stop. Warning lig...
#11711185 ENGINE Tacoma Dodge Chrysler Jeep Ram at address: 4101 S Tacoma Way, Tacoma WA 98409 The service provider (Andrew) has sai...
Check any vehicle history by VIN - Free vehicle history report