NHTSA Complaint #11603561 — 2020 FORD ESCAPE POWER TRAIN

Complaint Details

ODI Number	11603561
Vehicle	2020 FORD ESCAPE
Component	POWER TRAIN
Date of Incident	July 19, 2024
Date Filed	July 20, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

Took car to dealership for separate covered customer satisfaction program involving door weld. door weld was resolved however the dealer stated that some check engine lights came on. after having my car for three weeks they diagnosed it as needing to replace the AWD Module and 2 related updates. It is publicly known by Ford that this issue has occurred in other 2020 Ford Escapes. This was addressed for some 2020 Ford Escapes in their customer service program 21B19. However my VIN did not qualify as it did not meet the manufacture dates. Nevertheless, the problem, vehicle year, and manufacture year are identical and this is not an issue that occurs with normal wear and tear within 30000 miles. The known issues with the 2020 Ford Escape AWD Module should be expanded to cover this.

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Recent Complaints for the 2020 FORD ESCAPE

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