NHTSA Complaint #11601016 — 2022 SUBARU ASCENT SERVICE BRAKES

Complaint Details

ODI Number	11601016
Vehicle	2022 SUBARU ASCENT
Component	SERVICE BRAKES
Date of Incident	June 12, 2024
Date Filed	July 10, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

While traveling from Texas to Washington state we noticed pulsating/vibrating/shaking front brakes as we were coming down 3 mountain passes. I felt the car was very unsafe as we were unable to brake normally and had many vehicles around us that had to go slower because of this issue. We brought our car in for inspection as soon as we arrived in the Seattle area. They said it was hot spots (warping of rotors). This should not be happening to a new car with 20k miles on it. They did replace our rotor, but upon reading forums online I noticed that there are many issues with the front brakes on my make of car. And the fix by Subaru is not always the same (some people had pads replaced as well, while others had thier rotors turned). According to one online chat they are on their 4th version of brakes. How do I know that I have the latest version so I don't have this issue again. I have tried to get ahold of Subaru directly but they seem reluctant to answer my questions. Hoping you all can help me with finding a solution to what Suabru is doing with this problem.

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