NHTSA Complaint #11538520 — 2022 SUBARU ASCENT SERVICE BRAKES

Complaint Details

ODI Number	11538520
Vehicle	2022 SUBARU ASCENT
Component	SERVICE BRAKES
Date of Incident	July 21, 2023
Date Filed	August 14, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

The brakes have felt under-designed since purchase and began to chatter when applied shortly after purchase. This progressed to the point where the shaking was felt at every braking and we had several passengers ask "what is wrong with your brakes". The braking became progressively worse to the point we were concerned for our safety and those sharing the road with us. Called dealership and spoke with our service advisor. They said they had no other reports but would take a look. Technician confirmed the rotors were warped and both front rotors were "resurfaced" and "front brake pads adjusted". We have had no problems since the repair. The repair was done at 17608 miles. No warning lights or messages came on.

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