NHTSA Complaint #11600414 — 2013 HYUNDAI SONATA

Dear NHTSA: I recently bought a HYUNDAI SONATA 2013 I got the NC vehicle inspection PASSED the same day. The car has been working perfectly. But, my granddaughter, XXXX, who I share the car with got a terrible experience last Thursday [XXX], she was driving to her job around 2:30 PM when suddenly the car just died, without any light showing on the screen. She was in panic in the middle of a big road with all the cars passing by. She used beach chairs so the others could know the car was dead. A police officer stopped and helped her move the car out of the road so a towing can pick up the car. This was not only a missed day at job for her, it could have ended in a terrible accident. Here are some pictures of the awful day. The car was towed to a mechanic who immediately said this is an engine manufacturer problem of your brand. I am the third owner of the car so no communication has been sent to me saying this car has an ENGINE RECALL that could fire at any moment. This is insane and I felt totally drowned by your brand. Again, no light was showing on the screen, nothing…. My car is at the Hyundai Keffer dealer at Charlotte and they said the recall for engine is closed and that will not cover the repair. I do not have money for a repair. Please help me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)