NHTSA Complaint #11598258 — 2018 FORD EDGE

While driving vehicle on [XXX] Ocala, FL engine spontaneously overheated, which caused an immediate loss of engine power and a temporary loss of directional control as the power steering no longer functioned. I had the vehicle first towed to my house, and then had it towed to Gary Yeomans Ford Ocala. Their diagnosis led them to insist that coolant is intruding into the cylinder through the block itself, and the recommended course of action (under a very well known TSB) is to replace the long-block assembly. Ford is refusing to acknowledge this is a serious manufacturing defect that impacts customer safety, exposing the driver and the driving public to the possibility of an engine fire due to overheating, an accident due to inability to maintain directional control of the vehicle in an overheat scenario, and myriad other potential life-safety issues. Ford is making zero effort to assist their customers - a long block and assembly is almost $8000 - I barely had the money to make the payments and this may very well send me into bankruptcy. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)