NHTSA Complaint #11597515 — 2015 HYUNDAI ELANTRA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11597515
Vehicle 2015 HYUNDAI ELANTRA
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

Due to CDK Global cyberattack, I cannot complete my safety recall of my Hyundai Elantra 2015 (ABS Fuse that can cause engine to explode, according to Hyundai safety recall report). Hyundai does not allow dealerships to keep safety recall parts on hand (or a very small amount). I have to walk into the dealership to order the part. I cannot call to order the part. I have to constantly drive to place of work, home, sit in traffic, with a defective fuse that HyundaiUSA refuses to keep safety recall parts on hand. Please create a NATIONAL policy against manufacturers to have a minimum units (1000 units of fuses, parts, etc) as the safety recall occurs. Because dealerships cannot order parts due to this cyberattack. My mental anguish of driving a vehicle that cannot have a safety recall repaired due to parts not being able to order (especially if they can keep large amounts of units on hand at dealers), is through the roof! I cannot take time off, I have to drive to not be evicted, anything repossessed, etc. and where I live has limited transportation options, (and told to use ride share like Lyft or Uber). Insurance companies is unhelpful. If manufacturers say they cannot keep parts on hand, then how do they ship the parts so quickly, under normal operations? 3rd party mechanic shops cannot order these parts as the manufacturer has to complete the recall repair.

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