NHTSA Complaint #11597415 — 2018 FORD EDGE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11597415
Vehicle	2018 FORD EDGE
Component	ENGINE
Date of Incident	April 30, 2024
Date Filed	June 28, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

Brought vehicle to dealership for service on a shifter boot recall. The check engine light first came on when we gave the vehicle to the Dealership, and they said there was a misfire on Cylinder #2. Due to this, the entire engine was replaced with 85,000 miles as per a Technical Service Bulletin. This damage was due to a defective design and luckily, we did work with Ford corporate to get the price down since the vehicle was out of warranty. Never had any signs of an issue until one day in April 2024 when the engine started running rough when started up in the driveway. It was rocking the vehicle side to side. Just received the vehicle back this week with a new engine. Please let me know if any additional information is needed.

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