NHTSA Complaint #11597317 — 2021 FORD EXPLORER STRUCTURE:BODY

Complaint Details

ODI Number	11597317
Vehicle	2021 FORD EXPLORER
Component	STRUCTURE:BODY
Date of Incident	June 8, 2024
Date Filed	June 27, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

I was driving and hood flew up and hit the windshield and caused it to cave inward despite hood not being popped since April. Dealership confirmed that hood was not popped that day according to censors and codes that were seen. I was unable to see and it could have caused a wreck and serious injury or worse the windshield almost fell on me and into my car with my one year old baby. Dealer confirmed latch was never popped. Therfore resulting in a malfunction with the hood. Vehicle has been inspected by dealership service center. No, there were no signs or indicators prior to the incident. The indicators did not illuminate until test at the dealership although they did not the day of the incident (confirmed by dealership service department)

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