NHTSA Complaint #11596597 — 2018 FORD EDGE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11596597
Vehicle 2018 FORD EDGE
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OK

Consumer Description

My check engine light came on but it was driving fine and we checked all of the fluids and everything was okay and the light went off and then two days later I had a alert pop up while driving that my engine was hot and overheating pull over to find that I have no coolant randomly and we don’t know where it’s going. Had it looked at and they couldn’t figure out where it was going either. Two weeks pass and I’m driving on the highway and my car starts shaking and the check engine light is flashing while white smoke is blowing out from exhaust and from under my hood and had to call 911 because I thought my car had caught fire. Pulled over to find all of my oil all under my car and all on the ground. Had the car towed back home so I could take it to the shop as the incident happened on Memorial Day. The shop looked at it and figured it was my head gasket valve covers so I had that replaced just for oil to still be leaking and now come to find out that it’s seaming to be my cylinder has gone out along with multiple other issues. Finding out that ford knows about this issue with these vehicles irritates me even more. The car is still in shops a month later.

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