NHTSA Complaint #11595694 — 2011 LINCOLN MKZ

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11595694
Vehicle 2011 LINCOLN MKZ
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MD

Consumer Description

I was stopping at a stop sign and was unable to stop immediately, instead I coasted a little bit before stopping. Then the brake warning lights and ABS and traction lights came on. I pulled over to a parking lot and turned the car off and turned it back on: all the lights came back on. I put on my flashers and very carefully and slowly drove my car to Jiffy Lube. They did an $108 oil change and checked the brake pads and brake fluid levels and said everything was fine and I would need to take it to a larger shop. I contacted the Apple Ford dealer near me and had my family follow me as I dropped it off. They said it would be a total of $310 for diagnostic and brake flush. I did the flush and it didn’t work. They said it would cost just shy of $3k to replace the entire hydraulic system. I took the car home because that is too much for a 2011 vehicle. I ended up having to get a new car because I need transportation for me and my two young children. My neighbor took a look at the car (he works on trucks) and the battery wouldn’t work. I bought a new battery for the car at $238.14. The lights are still on. I would like to have this car fixed or be able to trade it in. I am now being recommended to run a computer test on it to reset the codes. I would like to have this fixed as this seems to be a known issue with this car and I could have crashed if I wasn’t already driving slowly.

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