NHTSA Complaint #11595497 — 2020 FORD ESCAPE POWER TRAIN

Complaint Details

ODI Number	11595497
Vehicle	2020 FORD ESCAPE
Component	POWER TRAIN
Date of Incident	May 24, 2024
Date Filed	June 20, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

A clunking noise in the rear at turns to the right starting up from a stop. Local automotive shop diagnosed contaminated rear differential fluid. Changed fluid and told me to contact dealership. Differential should not have the issue at only 30,000 miles. Dealership confirmed issue and recommended TSB 24-2185 be performed at this time. However RDU vent nose part unavailable at this time and had to pay for a special order shipment when it was produced by third party vendor. Did not change fluid and Escape is clunking at right and left turns now and feels unsafe to drive as I herk and jerk down the road.

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