NHTSA Complaint #11595065 — 2020 FORD EXPLORER POWER TRAIN

Complaint Details

ODI Number	11595065
Vehicle	2020 FORD EXPLORER
Component	POWER TRAIN
Date of Incident	June 6, 2024
Date Filed	June 18, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

When braking and slowing down between 30-25 mph the transmission catches and feels like it “bucks”. Almost to a sudden stop and I’m afraid the cars behind me are going to rear end me. I took it to my local Ford dealer where they reprogrammed and reset adaptive tables, then told me to drive it like this for 500-1000 miles to see if it worked itself out! I feel this is dangerous! I have an extended warranty 5 yr/ 60,000 miles, I’ve owned it 4 yrs with approximately 30,000 miles on it. Ford needs to just fix it!

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