NHTSA Complaint #11594290 — 2017 DODGE GRAND CARAVAN

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11594290
Vehicle	2017 DODGE GRAND CARAVAN
Component	STRUCTURE:BODY
Date of Incident	June 8, 2024
Date Filed	June 13, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OR

Consumer Description

This weekend both passenger and driver side power sliding doors seized shut, in the locked position. The doors will not manually unlock with applying a lot of force to the locking lever. Looking online there is a manufacturers warranty that was extended to 15 years or 150,000 miles for this specific problem, pointing out the locking actuator as a faulty product, only on certain models, and years. My make and year qualify but the manufacturer has not added my model to the list of affected parts. I have verified my model has the same actuator MPN as the one affected, but still not added to the list. This is a safety issue as how do we get our kids out in a safe and timely manner in an event of an emergency? This weekend we had to crawl back to the back to safely buckle them in and get them out. Would like for this issue to be forced to add the 2017 Dodge Grand Caravan SXT model to the extension of the manufacturers warranty known problem with rear power sliding and locking door actuators. The manufacturer is aware of the problem and is at risk of a lawsuit of this issue.

Related Complaints for the 2017 DODGE GRAND CARAVAN

Other STRUCTURE:BODY Complaints

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Recent Complaints for the 2017 DODGE GRAND CARAVAN

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