NHTSA Complaint #11677269 — 2017 DODGE GRAND CARAVAN

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 11677269
Vehicle 2017 DODGE GRAND CARAVAN
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MN

Consumer Description

The driver's side sliding door on this minivan became stuck shut. I had to remove my disabled son through the open window. Not being able to remove him quickly in an emergency because the door has become sealed shut is unacceptable. I cannot believe there is no manual override. I was able to solve this issue by forcing the unlock lever while pressing 'unlock' on the keyfob. However, the main reason I write this complaint, numerous people on various forums report an actuator shorting out in their doors causing this issue, meaning they cannot open the door, by any means, without this actuator being repaired. I cannot for the life of me believe that a system was engineered to not have a simple manual override on a car door. This is beyond me how this got cleared by any sort of regulatory body. If that actuator gets cooked in a fire, I guess the occupants of the car will too.

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