NHTSA Complaint #11592074 — 2020 FORD EXPLORER

Was driving vehicle and during acceleration, heard a loud bang. No warning lights came on in the small distance I continued to drive into a gas station to safety evaluate the vehicle and find the cause of the sound. Entire contents of transmission fluid pan leaked onto the ground at the gas station that the fire department had to be called to help clean and car was towed to dealership. Still no warnings at this time and car had been to dealership for oil change just few weeks prior. When care was finally turned on days later at the dealership I received a warning that the powertrain control system has detected one of the transmission shift solenoids is not responding as expected. The dealership then informed me that there was a hole in the pan and that the entire transmission needs to be replaced on a vehicle less that 4 years old and 73,960 miles on it. Per the dealership it appears as though there was some catastrophic failure inside the transmission that shot off something and damaged the pan from the inside. I believe this to be an faulty issue with Ford Manufacturing and believe that they should be at least partially liable for the cost to repair.