NHTSA Complaint #11591842 — 2018 HONDA CIVIC

I believe the dealer/manufacturer has failed to remedy the fuel pump module improperly molded impeller in a timely manner. On [XXX] and [XXX] I had incidents of my vehicle's engine being prevented from starting. An independent mechanic stated that this was likely related to my vehicle's fuel pump recall. I contacted Honda customer service shortly after the [XXX] incident by telephone and I was told that unless a Honda mechanic diagnosed my issue as definitively related to the fuel pump, there was no recourse to expedite the repair. I was not assured that there would be no diagnostic charge associated with the inspection by a Honda repair person. Following the [XXX] incident, I contacted Nucar Honda in Norwood, MA to attempt to expedite the repair for my vehicle. I was told to bring in the vehicle several days later. The week of April 16 I brought the vehicle in and was told I would need to pay a diagnostic charge if they did not find a fuel pump issue in my vehicle, which is not what the recall specialist had said. I left and following consultation with the recall specialist the next day, I returned with my vehicle in hopes of expediting the recall repair for my vehicle. At that point and following my additional calls on [XXX] and in the following days, I was told that the safety recall repair parts were still not readily available and would likely be ready "at the end of the summer" or "best case scenario at the end of July." As I have contacted Honda and the local dealership since the end of January/beginning of February 2024 for a safety recall repair that is estimated to be available only half a year later, this is outside what is noted by the NHTSA as a reasonable amount of time. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)