NHTSA Complaint #11590669 — 2020 FORD ESCAPE HYBRID

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11590669
Vehicle	2020 FORD ESCAPE HYBRID
Component	ELECTRICAL SYSTEM
Date of Incident	May 18, 2024
Date Filed	May 24, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

Was driving the car when it suddenly went dead with the following message on the screen: “Vehicle network communication error”. By chance I happened to be able to coast off the road otherwise i would have been stranded on a very busy road. The vehicle was towed to a Ford dealer where the problem was reproduced, the car has been at the dealer for 1 week now with no idea what the problem is. There was no warning prior to the error appearing and the vehicle completely stopping. Reviewing Ford forums there are at least two other instances of this happening. Do not have any repair information yet as it is not fixed and the solution is unknown at this time.

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