NHTSA Complaint #11615260 — 2020 FORD ESCAPE HYBRID

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11615260
Vehicle	2020 FORD ESCAPE HYBRID
Component	ELECTRICAL SYSTEM
Date of Incident	September 12, 2024
Date Filed	September 18, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

Upon purchasing and receiving the car from a dealership, I attempted to drive it around my neighborhood and after about 1 minute received a warning saying "safely stop now!" and the steering wheel locked and the power shut off in the middle of the street. The car would not turn back on and had to be towed to the dealership. The dealership (not Ford) already replaced the battery and that did not fix the issue. They are having to take it to Ford service to get it looked at. This poses a very significant safety risk because it could have happened on the highway, as some Ford Escape users have reported on forums. Before purchasing the car, all available recalls were addressed and "resolved", but clearly not all issues have been fixed.

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Recent Complaints for the 2020 FORD ESCAPE HYBRID

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#11649296 — ENGINE AND ENGINE COOLING — March 19, 2025 — The contact owns a 2020 Ford Escape. The contact stated that while driving at various speeds, an abnormal coolant con...

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