NHTSA Complaint #11617837 — 2020 FORD ESCAPE HYBRID

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11617837
Vehicle	2020 FORD ESCAPE HYBRID
Component	ELECTRICAL SYSTEM
Date of Incident	October 3, 2024
Date Filed	October 3, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

Whenever I shut off my 2020 Ford Escape Hybrid or when I am about to turn it on, a message appears on the touchscreen that says: "System off to save battery, please turn ignition off or start engine." I have replaced the battery but I get the same error message. When I took the car to Firestone, they performed a Diagnostic which did not indicate that there was anything wrong with the battery. When I spoke to a Hybrid Battery Specialist, he told me that the error message was for my "12 volt battery. It is a fairly common problem with your Escape. The Ford dealership may have a fix for it. It is possible that you just need to replace the 12 volt battery." My local Ford Dealership did not have a fix for it. Since this is a fairly common problem with the Ford Escape, I think a recall should be issued to have Ford rectify the issue.

Related Complaints for the 2020 FORD ESCAPE HYBRID

Other ELECTRICAL SYSTEM Complaints

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#11633447 — December 31, 2024 — The hybrid battery coolant line has a leak and is available for inspection. Driving the vehicle with this leak can co...

#11615422 — September 19, 2024 — I have received 2 letters from manufacturer, than I had appointment dealer service, I went there and worker sad to me...

#11615260 — September 18, 2024 — Upon purchasing and receiving the car from a dealership, I attempted to drive it around my neighborhood and after abo...

#11611195 — August 27, 2024 — We were traveling to Springfield MO and just before Strafford our 2020 Ford Escape Hybrid SE flashed a wrench warning...

Recent Complaints for the 2020 FORD ESCAPE HYBRID

#11682471 — ENGINE — August 22, 2025 — Sluggish acceleration, car would not go faster than 37 MPH at full throttle, appeared to be running on hybrid motor o...

#11649296 — ENGINE AND ENGINE COOLING — March 19, 2025 — The contact owns a 2020 Ford Escape. The contact stated that while driving at various speeds, an abnormal coolant con...

#11648987 — UNKNOWN OR OTHER — March 18, 2025 — I recently found out through a Ford dealer that there was a recall on the door on my Ford escape. I never received an...

#11645477 — STRUCTURE — February 28, 2025 — The contact owns a 2020 Ford Escape Hybrid. The contact stated that while operating the vehicle, there was an abnorma...

#11644872 — POWER TRAIN — February 25, 2025 — The vehicle is just under 37K miles. I was operating the vehicle normally, and the wrench icon came on, indicating a ...