NHTSA Complaint #11590571 — 2014 JEEP CHEROKEE

The contact owns a 2014 Jeep Cherokee. The contact stated while leaving the grocery store and attempting to close the liftgate, the liftgate failed to lock as intended. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the failure persisted. The local dealer was contacted; however, no assistance was provided. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 74,000.