NHTSA Complaint #11589436 — 2020 FORD EXPLORER POWER TRAIN

Complaint Details

ODI Number	11589436
Vehicle	2020 FORD EXPLORER
Component	POWER TRAIN
Date of Incident	May 18, 2024
Date Filed	May 18, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

While in motion a 4wd fault is detected that also makes forward pre crash unavailable. The fault resets when the engine is cycled and remains out for sporadic amounts of time I.e one week, one month, three months... Due to the fault resetting the dealer is unable to confirm cause and the sporadic nature make it difficult to replicate. The dealer was given a DTC 0f C0631-7F but was not able to verify it do to the code not being present at time of service. There is an Internal Tech. service bulletin for said code but is only before if code is present at time of service

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