NHTSA Complaint #11589403 — 2016 JEEP CHEROKEE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11589403
Vehicle	2016 JEEP CHEROKEE
Component	ENGINE
Date of Incident	February 1, 2024
Date Filed	May 18, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

My car is subject to the U90 recall, but Jeep is not responding. When I contact any Jeep dealer, they tell me to wait and don't respond for months again and again. When I contact Jeep customer service, they don't respond at all. I think they are ignoring the recall because it will not benefit them and waiting for me to abandon the car. They should be required to take recalls seriously. I believe the NHTSA is supervising the recall by the company so I will share this issue with you and hopefully the problem will be resolved.

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