NHTSA Complaint #11587913 — 2020 FORD EDGE

The contact owns a 2020 Ford Edge. The contact stated that the USB port became inoperable. The vehicle was taken to the local dealer, who stated that the unit was destroyed. There were no warning lights illuminated. The dealer informed the contact that liquid might have fallen into the unit. The vehicle was repaired. The contact replaced the charging cord. The contact stated that while driving at an undisclosed speed, the screen went black. The vehicle was taken to the same local dealer, where it was diagnosed that the Accessory Protocol Interface Module (APIM) needed to be replaced and there was no warranty coverage on the vehicle. The vehicle was repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was 39,006.