NHTSA Complaint #11690390 — 2020 FORD EDGE

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11690390
Vehicle 2020 FORD EDGE
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OH

Consumer Description

10/2022 2yrs owning and around 50,000 miles the all wheel drive went out due to a sensor thats not protected from the elements and of course not covered under the warranty and $900.00 dollars later they install a new one that wasn't updated in order to prevent this from happening again. 9/2/2025 3yrs later and 88,000 miles now the torque converter is going out which i was told by the ford technician that they have been seeing this alot. Of course my warranty is gone even the extended one that I purchased when I purchased this car new. So to fix this manufacturer's issue will now cost me $4,000 dollars to fix. But I was told the torque converter has been updated so I shouldn't have this issue again. So they know this is a problem which i assume is the reason for the updated converter so why isn't this a recall.

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