NHTSA Complaint #11587585 — 2020 CHRYSLER PACIFICA

While my wife was driving the vehicle - the power steering catastrophically quit!!! The idiot light came on to get it serviced. Thankfully, it happened in a place that didn't cause an accident but this could have been deadly!!! The car is impossible to drive safely. I brought it to Maguire Chrysler in Watkins Glen, NY and they noticed that 2 of the bolts on the bell housing were not threaded in and things "didn't look right" (they provided a picture for me). The transmission had been replaced by Ferrario Chrysler in Elmira, NY at the end of January as a result of the recall on the loose transmission wires that could cause a loss of control. Apparently, they failed to do things right during that major operation. Maguire then refused to work on the vehicle since they didn't know what Ferrario did but that bolts actually sticking out from the bell housing were a bad sign! The car resides now with Ferrario and they don't know when they are going to get to it since there are other customers ahead of me. This failure of power steering can only be 3rd to loss of brakes or fire when it comes to safety. In all my years I never have experienced a less safe condition that this. I've included a picture of the bolts on bell housing that were never even threaded in all the way by Ferrario - Maguire felt that they probably pinched a wire or something that caused the power steering problem. All I know is that the car is unsafe.