NHTSA Complaint #11712272 — 2020 CHRYSLER PACIFICA

Transmission shifts very hard from 2nd to 3rd gear and 4th to 5th gear at random times and at random speeds. Sometimes it occurs in parking lots at less than 15mph and other times at highway speed above 65 mph while cruising. This has caused the engine and transmission mounts to fail prematurely. When it was taken to the dealership multiple times, the service department said they could not replicate the issue but opted to reset the computer anyways. This fixed it for about 2 weeks before the issues came back. A computer reset will wipe the transmission shift learning but with normal daily driving it comes back. This should not be considered "normal" or expected behavior.