NHTSA Complaint #11699686 — 2020 CHRYSLER PACIFICA

Component/System: The propulsion system of my 2020 Chrysler Pacifica Hybrid, specifically a suspected internal transmission wiring-connector short—the exact hardware defect identified in Recall 23V-010 as capable of causing sudden loss of motive power. In my case, both propulsion sources (gas and electric) simultaneously ceased providing power, leaving the vehicle unable to accelerate. The vehicle, its transmission, and all hybrid-system components are available for inspection upon request. When inspected at the Chrysler dealership, technicians retrieved a diagnostic trouble code they acknowledged corresponds to the known wiring-connector short condition. This code was present before any recall procedures were performed. Safety Risk: I was traveling at highway speed with my family, the vehicle abruptly lost all motive power and began decelerating without my ability to maintain speed. I was forced to coast to the shoulder while surrounded by faster-moving traffic, exposing me and other motorists to the danger of a high-speed rear-end collision. Dealer Confirmation: The Chrysler dealer confirmed the presence of the wiring-connector-related fault code and agreed that it aligned with the recall defect pattern. However, they performed only the software update required under Recall 23V-010 and informed me that they would not undertake further inspection or physical diagnosis unless I paid out-of-pocket, despite the safety-critical nature of the failure. They are ignoring the fact that the physical underlying defect is not fixed by the software update, much to my frustration. With this unfixed, the car is not safe to drive IMO. Inspection: The vehicle has been inspected by an authorized Chrysler dealer. No additional parties have inspected it. The dealer did not examine or repair the wiring harness or connector itself, refusing my request to do so. Warnings/Symptoms: A hybrid/electrical-system warning message appeared moments before the shutdown. No prior symptoms