NHTSA Complaint #11698366 — 2020 CHRYSLER PACIFICA

At low speeds while turning the wheel there is a severe shudder originating from the steering system resulting in a feeling of loss of control. Possible it’s happening at higher speeds and not as easily detectable. Countless users in online forums report the same exact problem with the solution from the dealer being that the rack and pinion system must be replaced. The volume of complaints seems like this is a defective part. This began when the car had under 30k miles but dealer would not fix under warranty as they “could not reproduce the problem”.