NHTSA Complaint #11586995 — 2020 TOYOTA COROLLA

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11586995
Vehicle 2020 TOYOTA COROLLA
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

At 4 years and 1/2 old car 2020 Corolla XSE an Engine Maintenance Required SEE DEALER light turned on. Did diagnostic with OBD 2 scanner at two locations auto body shop and Uto zone. Nothing appears. It is in fact a NEEDED future recall since thousands if not more people have encountered the same. It is a Coolant By Pass Valve. Cost is only $99.53 + tax at dealer. Problem is that should be under warranty or extended warranty or recall. Dealer likes to charge $800 (180-200 for diagnostic, $110 part, $400 labor. Part only takes 30 minutes to install. I should be able to buy at dealer for $110 and have them install for free or pay 30 minutes of work time = $85. 1 hour is about $175. So instead of trying to be billed $800 I should only be billed for $85 labor (30 minutes) + $110 part = Brand total of $105 USD. My daughter [XXX] and I, [XXX] (dad) bought the car at Longo Toyota El Monte, CA 91731. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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