NHTSA Complaint #11586678 — 2016 KIA OPTIMA
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 11586678 |
| Vehicle | 2016 KIA OPTIMA |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | 115,743 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | OH |
Consumer Description
Was on highway, engine seized, flashing engine light and knlocking noise, car went into limp mode, took to dealership code p1326 was thrown which is engine failure, I have had the knock sensor installed thru kia prior which put me in lifetime warranty for the engine, kia dealership did a diagnostic BCT, which is a 4 to 5 hour job at the most, kia called me in less than 2 hours and told me is passed the BCT ! there is no way they did the testing in less than 2 hours, and no way it passed with engine light blinking and knocking, that's what the sensor detects is engine failure, they are refusing to honor my warranty for the new engine , picked up my car from. Dealership, soon as I hit the end of the parking lot engine seized and loud knocking noise, was barely drivable but yet the lied on the paperwork and said it drives as designed and was fine, put in a new knock sensor which they already did a month ago! went right back in to dealership and they told me because it supposedly passed there was nothing they could do! R u kidding me!? They were rude and not wanting to help or honor my engine replacement, so here I am with a seized engine and they tell me nothing they can do till it fails the BCT! THE DAM CAR IS IN ENGINE FAILURE! In the last 3 months I have put 3k in this car! What is it gonna take for them to honor the new engine? Gonna take me, my kids, or someone else getting hurt before they do what they said they would do? I have been in contact with corporate as well and they have yet to get a return phone call from the dealership, they have left several messages and called bullshit as well, and believed I was treated poorly because I'm a female.....Little do they know, my father was a mechanic, he has passed on but I grew up around cars and know what's safe and what's not and know how long it takes to do a BCU test! Basically kia told me to drive it till the engine blows completely! I just want them to honor the warranty of the engine .
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