NHTSA Complaint #11586673 — 2018 RAM 3500

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11586673
Vehicle 2018 RAM 3500
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MS

Consumer Description

At 9,040 miles, display reads “Service Antilock Brake System” along with warning lights for abs and traction control and a loud dinging. It goes off, then back on multiple times until serviced when the dealership replaced the faulty HCU Sept. 2020 under warranty. Diagnostic code C0020-01 ABS pump motor general electrical failure 2023 the problem comes back but nothing done. 2024 after much research, found the newer replacement HCU had just been revised in April with a new part number. At 25,837 miles back to the dealership for another replacement, this time paying out of pocket, over $300 for part and over $600 for labor. It’s only been a short time but so far, no warning about a faulty abs. I do have the old part if inspection is necessary. There is an FCA service bulletin out #S2005000004; NHTSA #10181550 It says if the HCU doesn’t fix the problem, replace the ECU, but that is not available and no ETA. Lucky to get the HCU because that is a very limited part. This is a safety issue because not only does the ABS and traction control go out but you also lose cruise control and 4wd while driving. There should be a recall with all the complaints. Not sure what good a recall would do if parts aren’t available anyway. Telling someone who just spent a fortune on buying this truck not to drive it because of this, is not an option.

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Recent Complaints for the 2018 RAM 3500

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