NHTSA Complaint #11586571 — 2019 HONDA ODYSSEY

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11586571
Vehicle 2019 HONDA ODYSSEY
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

Issue Fuel Pump Recall Report: My vehicle was identified as an affected vehicle of this recall. The designated honda service shop failed to share the recall details when the specified engine stall was reported to the dealership at check in. When the vehicle engine stopped prior to the incident automatic sliding doors also stopped working and one week prior to this the audio and electrical outage on the media console also went out. All of the cracking and sound issues including inability to connect a phone properly via Bluetooth (no handsfree capability) , the screen going black and or just blue without any display. Cruise control has never worked properly and fails to adjust speed or stop accelerating so basically has never been operable. Dealership and Honda recall campaign has failed its clients tremendously on this one. I have zero trust in them or their interest to do the right thing. The safety concern remains: no reliability on speed acceleration on cruise control capabilities, no reliability on reverse cam or view quality, automatic door malfunction not sensing obstruction within a safe time to avoid impact, failure to avoid on coming traffic if the vehicle stalls in the way of high speed traffic or in route on freeway. Safety issue: the failed communication of the recall never ever shared by the dealership while vehicle was brought in for oil changes with diligence. Failure by the dealership to note the explained concerns as part of the nationally acclaimed recall (not in compliance). The dealership not seeing the direct safety obstruction of my (the drivers safety) and passenger safety (minor children) is subject to harm "DAILY" on account of the manufactured malfunctional processes.

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