NHTSA Complaint #11586470 — 2016 HONDA PILOT

This issue occurred [XXX]. The fuel door would not open when we were at the gas station to fill up. We opened the side panel inside the back of the vehicle and tried to open using the emergency lever but that did not work either. Had to take to our local Honda dealer, Swickard of Thousand Oaks in Thousand Oaks, California. Our vehicle had only 59,088 miles when this stopped working. On the service order from our dealer In the description of the concern it states that after inspecting the fuel door actuator, fuel door cable and the fuel door grommet it was found that the cable was kinked, causing the plastic grommet to break apart. From the description from the dealer it sounds like the cable was installed incorrectly when the vehicle was made causing the failure. We were fortunate that we were not traveling and not been near a dealer or mechanic when this issue occurred. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)