NHTSA Complaint #11585607 — 2023 RIVIAN R1S

Since the vehicle was new, I have had a problem with the air bag being off when a large person is in the passenger seat. I have reported this to Rivian. Rivian has sent a technician out to fix this. The technician indicated that he could not fix this as planned and would submit it to engineering as a safety issue. I have made multiple inquiries since then and received no information on when this will be resolved. I have also had 3 software updates since then and the problem has not been resolved. I have been able to duplicate the problem on another R1S. If you sit in the passenger seat the passenger climate controls will become available. If you pull the seatbelt all the way out of the B pillar, the passenger climate control will go away and you will get the passenger airbag off notification. If the seatbelt can go back into the B pillar about 8 inches, the climate control setting will return. If you are a large person or have the seat forward and the seatbelt can't retract that far, you are passenger without airbag protection.