NHTSA Complaint #11584884 — 2017 HYUNDAI TUCSON

The engine sustained a crack and oil was leaking out of a cylinder. Initially thought to have been an oil problem since the check oil light would come on. Vehicle was taken to a dealer where they determined it was a bad cylinder. They did not have the correct tools to get into the block so they kept the vehicle for over a month. They returned the vehicle back and shortly after the issue started to happen again. The engine was knocking really loud and cannot accelerate over 40 miles an hour. We took it back to the dealer where they determined that it was a faulty engine and had requested all of the oil change and maintenance records. This vehicle had been taken back to the dealership on multiple occasions for routine maintenance. Talking to the maintenance technicians they could not find any record of us taking the vehicle there mentioning that the dealership had changed hands. We had records from oil changes at one other location but the dealership deemed negligence for the engine failure. This is about a three-year-old case and car was ay 109,00 miles