NHTSA Complaint #11584590 — 2019 FORD ESCAPE

The contact owns a 2019 Ford Escape. The contact stated that the vehicle was pulled into a parking lot and there was a whining sound while attempting to accelerate. The “Transmission Fault" message was displayed. The vehicle was towed to the dealer where it was diagnosed with cable bushing failure. The contact was notified of an unknown recall and the recall was repaired. The contact stated that while driving the vehicle from the dealer the failure recurred. The contact's husband towed the vehicle to a different dealer where it was diagnosed with transmission failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 124,000.