NHTSA Complaint #11583853 — 2022 SUBARU OUTBACK

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number 11583853
Vehicle 2022 SUBARU OUTBACK
Component VISIBILITY/WIPER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IL

Consumer Description

In the two years I have had this vehicle, I have had to replace the windshield twice. The first time, a pebble hit the windshield and a 6-8 inch crack immediately appeared, The crack increased in size over days and nearly went across the whole windshield. Because this was a few months after purchase, Subaru replaced it. Now in March 2024 and another pebble hit the windshield, this one so small i didn't even see it and a 8 inch crack immediately appeared. The crack increased in days as well. Subaru would not cover it and told me to go through my insurance. I waited to get it repaired and during this time another pebble hit the glass. Again, another 6-8 inch crack. Subaru refuses to take responsibility that this is a manufacturer issue. I've had 3 other Subaru vehicles and this never occurred.

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