NHTSA Complaint #11686251 — 2022 SUBARU OUTBACK

A crack on my windshield has appeared overnight out of nowhere, with no indication of impact or external damage. The car was parked in a private driveway facing the house, not the road. It started from the bottom edge of the windshield under the cowling and has made its way to the center of the windshield, and has since spidered out, moving both east & west on the windshield. I took the 2022 Outback Wilderness to Hania Subaru in Orange Park, Jacksonville, FL, where they said the extended warranty would not cover the replacement because it only covers cracks that start on the east or west sides of the windshield. Hania Subaru sent photos to Subaru of America stating that they would not replace the glass. SOA said they would donate a $1000 gift towards the replacement of the windshield only if it was replaced through a Subaru dealership, which Subaru Hania quoted $2067.61, which is $900 more than the going rate in the area, so with the $1000 gift from SOA, I would be paying more than the average for a windshield replacement despite the "gifted $1000" from SOA and they would be using the same glass manufacturer that the original faulty cracked glass came from. SOA said they would only gift me the amount for the glass replacement if I used a Subaru dealership and not a 3rd party company, and when I asked why the dealerships charged double what the average cost was, they said that the service Subaru offers is superior despite there being no warranty on the new glass or service. When I called Subaru of Hania and Subaru of Jacksonville about glass replacement, they both said they do not offer glass replacement in-house, but they outsource to a 3rd party company called Ameri Pro, which is the glass dealership that Subaru uses as stock. Ameri Pro handles the full job and would charge me $1452 to include the "Subaru" stamp on the glass and stamped parts, or they would charge me $764.38 for all the same parts, excluding the Subaru stamp. This issue goes even deeper.