NHTSA Complaint #11580077 — 2017 HONDA ACCORD

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11580077
Vehicle 2017 HONDA ACCORD
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State DC

Consumer Description

I have a 2017 Honda Accord Hybrid. The Audio System or Radio has now become dangerous. I filed a complaint with American Honda and they said I had to take it to the dealer for diagnostic and that no Recall or Technical Service Bulletin on my car Audio exists. I created a YouTube video to show the problem. I contacted my local Honda Dealer but they want me to pay a Diagnostic fee. It is over $190 to diagnose the Audio system and no guarantee to fix. Replacement is estimated to be around $2,000. American Honda Customer Service should waive the diagnosis fee or reimburse me for any such independent dealer diagnosis fee. Here is my Youtube video complaint link: [XXX] I am asking for Honda America to Pay for or Reimburse me for getting a Diagnostic on my Audio System from any independent Honda Dealer. I am asking that based on previous customer complaints searchable on the internet that a Technical Service Bulletin or Recall of Audio Systems for Honda Accords from 2017 be created. I am asking for a free replacement of my Audio System despite the warranty being expired because the Deafening and Piercing Sounds are a HAZARD and danger to drivers like myself. There is terrible and Very Loud and Piercing Static coming from the Audio system and speakers even when the Audio system is turned Off on the 2017 Honda Accord Hybrid. It's intermittent but happens very often and lasts a long time. Many forums also describe similar problems across Hondas and years. Please recall or service bulletin this problem. The sound of Static is deafening and can't be volume controlled. I have been suffering from deafening sounds of intermittent static from the Audio system in my 2017 Honda Accord Hybrid. I can't afford to replace the Audio system and there are lots of Online comments from other owners with similar problems. Some say it is Antenna or loose wiring, but whatever the cause, it is dangerous and NHTSA should RECALL these cars. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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