NHTSA Complaint #11579364 — 2016 KIA OPTIMA

While driving home on the interstate the vehicle had a sudden loss of power. No warning lights or check engine lights were on prior to this incident. The vehicle would not start and I had it towed to a dealership who told me that the engine was low on oil and that KIA would not be covering the engine replacement. I provided the dealership/KIA with all of my service records showing that I had performed all maintenance to my vehicle at KIA dealerships and that I had never skipped any recommended repairs. I also pointed out that there was never any notes made that I should be monitoring for excessive engine oil consumption or that I had a leak anywhere to be found. Despite having all of my records in order, all of my services performed at a KIA dealership and in a timely manner, no low oil lights that came on to notify me that it was dangerously low on oil, and the known issues and recalls to these engines for this exact issue; KIA stood firm that this was not their problem and they would be doing nothing to assist me in the matter. This sudden loss of power on the interstate fortunately did not, but easily could have caused a fatal accident for me and those around me at the time and also could have caused a fire to start in the vehicle which could have been fatal as well.