NHTSA Complaint #11579331 — 2020 FORD EXPLORER POWER TRAIN

Complaint Details

ODI Number	11579331
Vehicle	2020 FORD EXPLORER
Component	POWER TRAIN
Date of Incident	January 1, 2022
Date Filed	March 25, 2024
Mileage	44,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

The contact owns a 2020 Ford Explorer. The contact stated while driving and shifting to another gear it was difficult to shift and jolted the vehicle. There was an abnormal clunking noise detected. The maintenance light was illuminated. The vehicle was taken to an independent mechanic who stated that a transmission replacement was needed. The vehicle was taken to the local dealer where it was diagnosed that the transmission needed to be replaced but was not repaired. The manufacturer was contacted and referred to the NHTSA Hotline. The failure mileage was approximately 44,000.

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