NHTSA Complaint #11578928 — 2020 FORD EXPLORER

The contact owns a 2020 Ford Explorer. The contact stated that while driving at approximately 55 MPH, the messages “Four Wheel Drive Fault Service Required”, “Hill Start Assist Not Available”, “Pre-Collision Assist Not Available”, “Service Advanced Track”, and “See Manual” were displayed. The contact stated that the vehicle almost stalled when the messages were displayed. The vehicle was taken to the dealer where it was diagnosed with an unknown failure. The vehicle was repaired by the dealer. The contact stated that the warning messages recurred. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 30,000.