NHTSA Complaint #11578329 — 2018 FORD FOCUS

The contact owns a 2018 Ford Focus. The contact stated while shifting in reverse(R), the vehicle failed to reverse as intended. The contact stated that her son jiggled the clutch but the vehicle failed to move as intended. The vehicle was taken to a dealer, where it was diagnosed that the clutch assembly, the cylinder assembly, the gasket retainer nut, the retainer bearing, the circlip-inner seal, the actuator clutch and bolts needed to be replaced. The vehicle was repaired. The contact related the failure to NHTSA Campaign Number: 18V845000 (Power Train). The manufacturer was notified of the failure. The failure mileage was 59,566. The contact is requesting a refund of the $4,535.37 that she paid to have her son’s vehicle repaired.