NHTSA Complaint #11577962 — 2020 FORD EXPLORER POWER TRAIN

Complaint Details

ODI Number	11577962
Vehicle	2020 FORD EXPLORER
Component	POWER TRAIN
Date of Incident	March 15, 2024
Date Filed	March 18, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MS

Consumer Description

The Police Department where I work is experiencing a high quantity of AWD Module error messages on our 2020 Ford Explorer Interceptors. We have 14 of these vehicles and so far 5 of them have had the same issue. The latest vehicle with the error is the VIN number above. An internet search on the issue states that the AWD system is not functioning properly and recommends service ASAP. Even though we have extended warranties up to 60K miles, the issue is not being covered. We are told that the AWD module is not part of the drive train and therefore will not be covered. In all instances the module has been replaced and re-programmed. The best deal repair cost we have found at our local Ford dealerships is $698.00. Has this issue been submitted or at least investigated for a recall? The date of the LATEST incident is shown below.

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#11712470 — January 21, 2026 — Car will be in drive or reverse, start to move with foot on gas then will shift itself into park

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