NHTSA Complaint #11577507 — 2017 TESLA MODEL S
SUSPENSION issue reported to NHTSA
Complaint Details
| ODI Number | 11577507 |
| Vehicle | 2017 TESLA MODEL S |
| Component | SUSPENSION |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | MA |
Consumer Description
When getting into my vehicle for work, my vehicle appeared to be lopsided with the passenger side of the vehicle being considerably lower than the driver’s side. Luckily I noticed this right away and was able to back up safely into my parking spot. I brought it into the Tesla service center and they confirmed that the rear Suspension system/Air compressor/Air Spring Module on both sides are faulty and need to be replaced. They also stated that this was a “non-passenger facing alert” that they don’t believe was a new issue because I believe they stated the alert was visible 30 days prior when I had the vehicle in the service center for a different non-safety issue. After many days of research I see that this exact suspension issue thousands of Tesla owners more specifically Tesla owners of Model S/X years 2013-2018 see very frequently and in the state of California there was even a class action lawsuit due to this safety issue but for some reason there still has not been a recall? I believe that this on going suspension issue that Tesla has is a safety issue especially if traveling at higher speeds. This needs to be addressed sooner rather than later as it could lead to significant major safety issues if unaddressed.
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