NHTSA Complaint #11703016 — 2017 TESLA MODEL S

The contact owned a 2017 Tesla Model S. The contact stated that while starting the vehicle, an Autopilot disabled warning message system was displayed a day prior. The contact reached out to the Tesla hotline for assistance regarding the failure. The contact was advised to continue driving the vehicle, and the system error message was expected to clear. The contact stated that after multiple drives, the warning message did not disappear. The contact stated that while coming to a stop, the brake system became inoperable. The contact stated that the vehicle then accelerated to approximately 35 MPH, causing the contact to rear-end another vehicle. Multiple warning messages were displayed, including: traction and stability control disabled, automatic emergency braking system fault, battery management system critical fault, and electrical system reduced, as reported through Tesla chat assistance. The contact also stated that all air bags deployed. No injuries were sustained, and no medical attention was provided. A police report was filed. The vehicle was towed and deemed a total loss. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 98,787.