NHTSA Complaint #11577163 — 2020 FORD ESCAPE

The contact owns a 2020 Ford Escape. The contact stated that she had parked the vehicle in the driveway and went to manually open the garage door to reverse inside the garage. The contact stated that while opening the garage door, the vehicle started rolling back. The contact stated that the front driver's side door knocked her down, and the front driver's side tire rolled up her right foot. The vehicle crashed into the contacts residential garage. The contact stated that she sustained a crushing wound on the heel of her right foot that was 7 inches long and 1 inch wide. The contact stated that her right heel blew wide open and the tendons and muscles were detached from the bone. The contact stated that she underwent surgery and 3 months of basic bed rest. The vehicle was taken to an autobody repair shop, where it was repaired. The vehicle was also taken to the dealer, where the cause of the failure could not be determined, and the dealer informed the contact that she might have failed to park the vehicle before the incident. The manufacturer was not notified of the failure. The failure mileage was approximately 10,000.